Beauty Salon · Nişantaşı · 2 şube
Studio Lume
A post-appointment WhatsApp QR turned every session into a review opportunity; in six months organic Instagram-driven traffic grew by 62%.
Per-service QR campaigns for hair, skin, manicure and brows — service-level NPS shows specialist performance transparently.
GOOGLE AVG.
4.6 → 4.9
INSTAGRAM TRAFFIC
+62%
NEW CLIENTS / MO
+47%
NPS
81
An automated WhatsApp message goes out 30 minutes after the appointment ends; the guest writes their review while the experience is still fresh.
Service- and specialist-level QR — feedback is logged against the chair, not the salon; performance reviews became fair and grounded.
Low ratings drop into the operations panel as instant alerts; the owner can reach the guest personally before they leave the salon.
"Review volume rose 6x — but the real value is that we no longer guess which specialist is strong at which service. We see it."
Selin Aksoy
Founder · Studio Lume
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