Overall experience (1-5)
★★★★★
SURVEYS
Listen to customer voice deeper.
NPS, CSAT, star, text — private surveys independent of Google. Share via QR, lift response rate with an optional coupon, analyze results in the same panel.
- NPS · CSAT · 5 question types
- QR distribution
- Optional coupon reward
KARAKÖY BRANCHQR FORM
How was your visit?
4 questions · 60 seconds
NPS — would you recommend us? (0-10)
9
Where should we improve?
Service speed · Taste
Anything you'd like to add?
Staff were very attentive.
Thank you! 10% off your next visit: BUAZE10
WHY IT MATTERS
Why are NPS and CSAT surveys important?
A Google or Yemeksepeti review is public; customers tend to write only when they experience strong emotion (very positive or very negative). The "middle" experiences in between are the most valuable feedback for your business — they carry operational improvement signals.
"NPS + CSAT carry the improvement signals customers don't say publicly to your business. QR collects them with low friction — far above Google review rates."
DESIGN
How do you design an effective customer survey?
Practical rules: 1) No more than 5 questions — finish in under 60 seconds, 2) First question should be star or NPS — track customers who left a low score, 3) Open text only in 1-2 spots (reason + suggestion), 4) Reward is optional but lifts response rate by 30-50%, 5) Mobile-first — form max-width 920px, font 16px+ (iOS auto-zoom prevention).
Buaze's survey wizard applies these rules by default: drag-drop ordering, required flag, brand accent color, KVKK explicit consent, optional coupon reward and thank-you message. From design to publish in 5 minutes; no design files, no extra tool, no separate login.
SURVEY LOOP
Design. Share. Collect. Analyze.
01
5 question types
Single choice, multi choice, scale (1-5), star (1-5), NPS (0-10), short text, long text, email + phone capture. Required flag + drag-drop ordering.
02
QR distribution
Each survey has a slug + static QR (PNG/SVG). Stick it to the table, receipt or door; the customer scans once into a mobile-friendly form. Reuse without reprinting.
03
Coupon reward (optional)
Show a coupon code + label at the end ("BUAZE10 · 10% off"). Lifts response rate; the customer feels rewarded. Reward flow is entirely optional.
04
Analytics + CSV
Response count, completion rate, NPS distribution per question, star averages, sample quotes from open answers. CSV export to Excel; no extra tool required.
QUESTION TYPES
5+
Star, NPS, scale, multiple choice, text (short + long)
TARGET TIME
<60sn
Mobile-first wizard finishes in under 60 seconds with 4-5 questions
DISTRIBUTION
QR + Link
Static QR (PNG/SVG) + shareable URL · SMS/WhatsApp friendly
SECTORS
Best fit for which sectors?
Surveys work for any sector; below are the most common scenarios. The QR + slug structure adapts to your operation.
Restaurant & Café
Table NPS, post-service CSAT
Hotel
Post-stay satisfaction
Clinic & Health
Patient experience, post-visit
Beauty & Spa
Post-treatment feedback
Retail
In-store experience, product NPS
Sports & Fitness
Class + membership satisfaction
See all sectorsDon't see your sector? Writing a survey from scratch still takes 5 minutes.
FREQUENTLY ASKED
Everything about surveys.
How is this different from Google reviews?
Google reviews are public and part of search; surveys are private, deep customer voice for your business. In Buaze the two flows complement each other: a customer scans QR, high ratings are routed to Google, while the survey holds NPS/CSAT, what to improve and similar details internally. The customer always keeps the right to post wherever they want.
Which question types do you support?
Star (1-5), NPS (0-10), scale (1-5), multiple choice (single or multi), short text, long text, email + phone. Single-step (short survey) or multi-step (wizard) as the two main types. Required flag + drag-drop ordering per question.
Can I share without sticking a QR?
Yes. Each survey has a unique URL at `/s/[slug]`; share it via SMS, WhatsApp, email footer, registration thank-you page, social media bio — anywhere. QR is just an extra option for in-venue / physical settings.
How does the coupon reward work?
When designing the survey, add a coupon code (e.g. BUAZE10) and a label (10% off) under "reward code". When the customer completes the survey, the code + label appear on the thank-you screen; the customer shows the screenshot to redeem the discount. Entirely optional; without it, only the thank-you message shows.
How do you comply with KVKK + GDPR?
Every customer gives explicit consent (opt-in checkbox) on the survey form; submission is blocked without it. IP retention is 90 days (KVKK §13.9), marketing consent is opt-in separately, and an anonymous form option exists. PII (email, phone) in responses is optional; you decide which fields to collect during design.
Your first survey is ready in 5 minutes.
14 days free. No credit card required.