Buaze home
REFUND & CANCELLATION

Refund & Cancellation Policy

SUMMARY

Operational guide for subscription cancellation, exercise of right of withdrawal, pro-rata refunds and payment processing.

1. Scope#

This policy explains how Buaze handles cancellation and refund requests for the SaaS subscription. It complements the Distance Services Agreement, available on request at legal@buaze.com.

2. Right of withdrawal (new subscriptions)#

  • A 14-day right of withdrawal applies after activation (Law No. 6502 Art. 48 + Regulation Art. 15).
  • Performance start consent given at checkout ends the right of withdrawal once performance is completed (Reg. Art. 15/1-h).
  • If invoked within the window, a pro-rata charge is retained for the days used; the remainder is refunded within 14 days.

3. Subscription cancellation (general)#

  • The user may cancel from the subscription panel with one click.
  • After cancellation, the service remains active until the end of the paid period; no auto-renewal at period end.
  • If cancellation is requested on the day of renewal and the new period has not been used, a full refund is issued; otherwise the pro-rata rule (Section 2) applies.

4. Refund calculation#

  • Monthly subscription: charge = days used × daily unit price.
  • Annual subscription: charge = months used × monthly unit price; remainder refunded.
  • Promotional discounts are deducted from the refund.
  • VAT is included in the refund; an invoice cancellation / credit note is issued.

5. Refund by payment method#

  • Credit / debit card: processed by the issuing bank within 3-14 business days; outside Buaze's control.
  • Bank transfer: sent by Buaze within 5 business days.
  • Invoice (corporate): netted off in the next billing cycle, or by transfer on request.

6. Out-of-scope cases#

Refunds are not available for:

  • Termination by user due to breach of Terms (e.g. prohibited uses — Terms Art. 4)
  • Custom-configured add-ons (corporate integration, white-label setup) — Reg. Art. 15/1-ç
  • Coupons, loyalty points or gift credits already used

7. How to apply#

Cancellation or refund request:

  • Panel: /dashboard/billing → "Cancel subscription" → "Request refund" if a partial refund applies
  • E-mail: Send to legal@buaze.com — confirmation within 24 hours
  • Form: Include at minimum:

- Name / company - Account e-mail - Subject (withdrawal / cancellation / partial refund) - Reason (optional for withdrawal)

8. Recourse#

If you are not satisfied:

  • For amounts under 149.620 TRY: Consumer Arbitration Committee (residence or seller location)
  • For larger amounts: Consumer Court
  • Online dispute resolution: Turkish Government Consumer Complaint System (https://tuketicisikayeti.ticaret.gov.tr).

9. Updates#

This policy may be revised in line with regulation or operational improvements. The latest version is always published here, and subscribers are notified by e-mail.

Questions? legal@buaze.com