Legal · İstanbulTransparent flow

How Law&Co professionalized post-consultation feedback

Law&Co sent the same feedback request after each consultation. The process became less sales-driven and more focused on measuring service quality and documenting genuine experience.

+90

Net new reviews

38%

More follow-ups

100%

Standard request

Law&Co

“Asking for feedback after consultations became a regular operation.”

CHALLENGE

Fragmented experience signals

Post-consultation satisfaction depended on each lawyer’s personal habit. Many strong experiences never became visible.

SOLUTION

One neutral QR flow

An automatic, neutral, non-incentivized feedback request was set after every consultation. Google review copy focused only on genuine service experience.

OUTCOME

Policy-aligned growth

The office gained a steady data flow for service quality. Review requests scaled without relying on selecting only positive clients.

IMPLEMENTATION PLAN

Not just reviews, an operation.

The Buaze flow is designed not to manipulate Google reviews, but to make genuine customer experience regular, measurable, and actionable.

Post-consultation trigger

A standard request was sent after each consultation.

Professional tone

The request avoided legal promises or steering language.

Team visibility

All feedback landed in one team view.

GOOGLE POLICY NOTE

The same transparent path for every customer.

Review links or QR codes are allowed; request language should stay neutral.

No discounts, gifts, or payments are offered in exchange for reviews.

Negative reviews are not discouraged; private feedback is also routed for resolution.

Replies stay short, professional, and free of sales pressure.

Examples from other sectors

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