Going from one branch to three is not three times the reviews; it changes the decision-making process. The right team structure embraces that, the wrong one slows every branch down.
In multi-location operations, the most valuable report is comparative. Not just totals — performance gaps between branches drive decisions.
Branch manager model
Each branch has a manager role scoped to that single restaurant ID. Low-rating notifications go to the right branch; reports stay separated. The general manager has access to all restaurants for an aggregate view.
Example permission split
- General manager: owner role, all restaurants.
- Branch manager: manager role, single restaurant.
- Regional manager: manager role, 3-5 restaurants.
- Shift manager: staff role, single restaurant.
- Customer relations: viewer role, all restaurants.
Comparative reporting
The most valuable report at scale is branch-by-branch comparison. Average stars, low-rating ratio and tag distribution within the same window turn branch performance into numbers, enabling clear team targets.
Kontrol listesi / Checklist
- Every branch has a named manager.
- Regional manager scope is written down.
- A weekly comparative report exists.
- Branch benchmark targets are set.
- Access is current at branch closures.
SSS / FAQ
Who should I invite when launching a branch?
Add the branch manager first with the manager role, then shift managers as staff. Early invites generate setup-stage feedback.
How do I update when regions change?
Manager scope can be edited; for regional managers, update the locations field with the new set of restaurants.