1. Parties#
Service provider: Buaze ("Buaze", "Provider")
- Address: Türkiye
- Tax / registration number: [VKN veya MERSIS]
- E-mail: legal@buaze.com
Customer: The business that registers and starts a subscription on the Platform ("Customer", "Subscriber").
2. Subject matter#
Buaze provides the Customer with a SaaS service for collecting, redirecting and reporting customer feedback, plus related technical support.
3. Scope#
- QR code generation and management
- Customer review collection flow
- Redirection of high-rated reviews to external platforms
- Internal handling of low-rated reviews
- Reporting, analytics and export
- Add-on modules included in the chosen plan (menu, campaigns, multi-location, etc.)
4. Subscription and payment#
- The subscription starts with a 14-day free trial.
- After the trial, the Customer is moved to the paid plan; billing is aylık.
- Pricing is published on the checkout page and at https://buaze.com/tr/pricing. Buaze may amend pricing with at least 30 days' prior notice.
- Payments are taken via credit card, debit card or IBAN.
- Card data is not stored by Buaze; it is processed by the payment provider in line with PCI-DSS.
5. Withdrawal and termination#
- Where the Customer is a consumer, the 14-day right of withdrawal under Turkish Law on the Protection of Consumers No. 6502 may apply; however, since the subscription is a digital service, the right of withdrawal may end after performance starts, subject to the user's explicit acknowledgement.
- The Customer may cancel the subscription at any time via the user panel. After cancellation, the service continues until the end of the paid period; no refund is issued.
- Buaze reserves the right to terminate the agreement after a 14-day cure notice in case of breach.
6. Service levels (SLA)#
- Target availability: 99.5% per calendar month (excluding scheduled maintenance).
- Scheduled maintenance is performed during off-peak hours with prior notice.
- In case of SLA breach, Buaze may offer a proportional credit (discount on the next period); no further SLA-related compensation is available.
7. Data responsibility#
- Buaze acts as data processor for data uploaded by the Customer; the Customer is the data controller.
- Buaze fulfils its KVKK Articles 12 and 16 obligations.
- A separate Data Processing Agreement (DPA) governs the parties' KVKK-related relationship; it can be requested via legal@buaze.com or signed via the panel. In case of conflict between this Agreement and the DPA on data processing matters, the DPA prevails; on all other matters this Agreement applies.
8. User content and support#
- The Customer is legally responsible for content uploaded to the Platform (review text, images, customer data).
- Support is provided by Buaze with a first-response commitment of 24 hours, depending on plan. Support e-mail: destek@buaze.com.
9. Limitation of liability#
Buaze's direct liability under this agreement is limited to the subscription fees paid in the 12 months preceding the relevant event. Indirect damages, loss of profit and third-party claim damages are excluded, except for cases of gross negligence or wilful misconduct under Turkish Code of Obligations Art. 115.
10. Force majeure#
Natural disasters, war, public authority decisions, large-scale internet outages, Tier 1 provider failures and similar events outside the parties' control are deemed force majeure; obligations are suspended for their duration.
11. Notices#
Notices under this agreement are sent to legal@buaze.com and to the Customer's registered e-mail; they are deemed delivered when sent.
12. Disputes#
This agreement is governed by Turkish law. Consumer disputes are subject to the Consumer Arbitration Committee / Consumer Courts; otherwise, the courts and execution offices of İstanbul have exclusive jurisdiction.
13. Effect#
This agreement enters into force when the Customer gives electronic approval before payment and remains in force throughout the subscription period.