Hotel Nora

Hotel · Bodrum

Hotel Nora

Post-checkout WhatsApp + in-room key-card QR — Booking.com score climbed from 3.9 to 4.7 in six months.

Room QR, restaurant QR, spa reception QR, and a branded checkout message — four touchpoints, one panel.

BOOKING

3.9 → 4.7

TRIPADVISOR

4.1 → 4.9

NEW REVIEWS / MO

284

OCCUPANCY

+18%

HOW IT PLAYED OUT
01

A printed QR on the room key card lets guests leave feedback during the stay — negatives hit reception immediately.

02

A personalised WhatsApp link goes out within two hours of checkout, routing straight to the right platform (Tripadvisor or Booking).

03

Separate QR campaigns for spa, restaurant and lobby — per-department analytics stream into the management dashboard.

"Since Buaze we pick up 40–50 new reviews a week. The real gold: we see complaints before the guest has even checked out."
JM

Julia Martens

General Manager · Hotel Nora