Hotel · Bodrum
Hotel Nora
Post-checkout WhatsApp + in-room key-card QR — Booking.com score climbed from 3.9 to 4.7 in six months.
Room QR, restaurant QR, spa reception QR, and a branded checkout message — four touchpoints, one panel.
BOOKING
3.9 → 4.7
TRIPADVISOR
4.1 → 4.9
NEW REVIEWS / MO
284
OCCUPANCY
+18%
A printed QR on the room key card lets guests leave feedback during the stay — negatives hit reception immediately.
A personalised WhatsApp link goes out within two hours of checkout, routing straight to the right platform (Tripadvisor or Booking).
Separate QR campaigns for spa, restaurant and lobby — per-department analytics stream into the management dashboard.
"Since Buaze we pick up 40–50 new reviews a week. The real gold: we see complaints before the guest has even checked out."
Julia Martens
General Manager · Hotel Nora
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