Tagging and assignment look simple in isolation, but the quality of daily operations depends on them. Untagged reviews cannot be searched; unassigned reviews end up nobody’s responsibility.
An untagged review is lost data; an unassigned review is a lost customer. Those two 30-second steps are the foundation of weekly report quality.
Keep the tag set small
Too many tags slow decisions. Service, food, price, atmosphere, delivery and temperature — 6 to 8 core tags cover most operations. Add new ones only when needed and archive unused ones.
Assignment logic
- Service tag → shift manager.
- Food tag → executive or sous chef.
- Delivery tag → operations lead.
- Price tag → owner.
- No review should be left unassigned.
Bulk action
When several reviews share a tag, the panel filter enables bulk replies or bulk assignment. This makes post-holiday or post-campaign waves manageable.
Kontrol listesi / Checklist
- The tag set is at most 8 categories.
- Each tag has a default owner.
- Unassigned ratio stays low.
- Weekly tag distribution review happened.
- Unused tags were archived.
SSS / FAQ
Can a review have multiple tags?
Yes. If a review involves both service and delivery, both tags are applied and counted in each report.
Can I undo a wrong assignment?
Yes. Assignments can be changed and the audit log records who reassigned it.